Business Policy

1. Delivery and pickup

Delivery is available to addresses within our serviceable area for the chosen branch; delivery fees and times are estimates and may vary with distance, demand and conditions.

For pickup/take-away orders, please collect your order at the chosen branch at the agreed time.

You are responsible for providing accurate delivery details and for being available to receive the order.

2. Cancellations, changes and refunds

Because food is prepared fresh, orders may not be cancellable once preparation has begun. If you need to change or cancel an order, contact us as soon as possible.

If an order is incorrect, missing items, or not of acceptable quality, contact us promptly and we will make it right — by re-delivery, replacement or refund as appropriate, in line with applicable Thai consumer law.

3. Food, kashrut and allergens

We aim to provide kosher products and accurate descriptions. While we take care with sourcing and preparation, kashrut certification details are as stated and you should contact us if you have specific requirements.

If you have a food allergy or intolerance, please check with us before ordering. We cannot guarantee that any item is completely free from allergens or traces of them.

4. Contact us

For any questions about these Terms, contact us at info@kosher-place.com.

The Kosher Place (J Cafe), Phuket, Thailand.